Houseperson - Hotel

The Ben, Autograph Collection
West Palm Beach, FL

Description

Job Title: Houseman

Location: The Ben, West Palm Beach, Autograph Collection

Position Type: Full-Time

About The Ben:

The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature restaurant and bar, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar—a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com .

Position Overview:

The Houseman is an integral part of our luxury operations, ensuring that every guest experiences impeccable cleanliness, comfort, and attention to detail. As a Houseman at The Ben, you will be the unsung hero behind the seamless presentation of our guest rooms, public spaces, and service areas. Your role is essential in maintaining the high standards of elegance and refinement that define our brand.

Key Responsibilities:

• Maintain the pristine condition of guest rooms, hallways, lobbies, and public areas.

• Assist with luggage handling, guest requests, and deliveries with efficiency and discretion.

• Support the housekeeping team in room preparation, cleaning, and inventory management.

• Ensure all service carts, cleaning equipment, and supplies are organized and fully stocked.

• Uphold the highest standards of cleanliness, presentation, and guest service at all times.

• Anticipate guest needs and provide personalized assistance with warmth and professionalism.

• Collaborate with other departments to ensure smooth hotel operations.

Qualifications:

• Previous experience in housekeeping, hospitality, or luxury hotel environments preferred.

• Strong attention to detail and commitment to maintaining luxury standards.

• Ability to lift and move luggage and supplies safely.

• Professional appearance, positive attitude, and exceptional interpersonal skills.

• Team-oriented with a passion for delivering outstanding guest experiences.

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you’ll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We’re proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN—and we want you to be part of it.

“We Are The Ben!”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.