Lobby Attendant - Hotel

The Ben, Autograph Collection
West Palm Beach, FL

Description

Job Title: Lobby Attendant

Location: The Ben, West Palm Beach, Autograph Collection

Position Type: Full-Time

About The Ben:

The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature restaurant and bar, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar—a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com

Position Overview:

At The Ben, the lobby is more than a space—it’s the stage where every guest’s journey begins. As a Lobby Attendant, you are the gracious host, ensuring that the moment guests step through our doors, they feel welcomed, inspired, and cared for. You maintain the elegance of the lobby, entrance, and public areas with meticulous attention to detail, while anticipating every need with warmth and discretion. From assisting with luggage to providing thoughtful directions or supporting the front desk and concierge, your presence shapes seamless, memorable experiences. You are a vital part of The Ben’s story, where luxury, sophistication, and personalized service come to life.

Key Responsibilities:

• Maintain the cleanliness, organization, and aesthetic presentation of the lobby, entrance, and public areas.
• Greet guests warmly and provide assistance with directions, luggage, and inquiries.
• Support front desk operations and collaborate with concierge and housekeeping teams as needed.
• Ensure all supplies, amenities, and service stations are well-stocked and orderly.
• Respond promptly and discreetly to guest requests or concerns.
• Monitor the lobby for safety, security, and comfort, ensuring a seamless luxury experience.
• Uphold the highest standards of professionalism, courtesy, and guest-focused service.

Qualifications:

• Previous experience in luxury hospitality, guest services, or front-of-house operations preferred.
• Impeccable attention to detail and a strong sense of presentation.
• Exceptional communication and interpersonal skills.
• Professional appearance, positive attitude, and ability to work as part of a team.
• Ability to anticipate guest needs and provide personalized, thoughtful service.

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you’ll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We’re proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN—and we want you to be part of it.

“We Are The Ben!”

Qualifications

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Loyal: Shows firm and constant support to a cause (Preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.