Food & Beverage Supervisor - Hotel

The Ben, Autograph Collection
West Palm Beach, FL

Description

Job Title: Food & Beverage Supervisor – Full Time

Location: The Ben, West Palm Beach, Autograph Collection

Outlet: Proper Grit – The Ben’s Signature Restaurant

Position Type: Full-Time

About The Ben Hotel

At The Ben, West Palm Beach, every corner tells a story. Part of Marriott’s Autograph Collection, our hotel is inspired by the legendary Byrd “Birdie” Dewey and her famed Ben Trovato Estate—a place where elegance, creativity, and individuality converged. Today, The Ben carries that spirit forward, blending sophisticated design with a warm, story-rich atmosphere that makes every guest feel both enchanted and at home.

Perched on the waterfront, The Ben offers sweeping views of the marina and the Intracoastal Waterway, where the rhythm of the tides meets the city’s vibrant energy. Guests can savor bold flavors at Proper Grit, our signature whisky and supper club–inspired restaurant, or rise to the city’s only water-facing rooftop lounge, Spruzzo, where Mediterranean tapas, handcrafted cocktails, and panoramic sunsets create moments that linger long after the night ends.

By day, our rooftop heated saltwater pool and cabanas invite relaxation under the sun. By night, the hotel transforms into a serene haven, where every detail—from personalized service to artful décor—reflects a commitment to excellence. With versatile meeting spaces, bespoke experiences, and a team devoted to anticipating guest needs, The Ben turns ordinary stays into unforgettable stories.

Here, every experience lives up to our promise: “Exactly Like Nothing Else.” Explore the story at www.thebenwestpalm.com .

Position Overview

At Proper Grit, dining is an experience—rich with flavor, atmosphere, and connection. We are seeking an experienced, hands-on Food & Beverage Supervisor to join our passionate team. As steward of our dining journey, you will oversee daily operations, inspire associates, and ensure every guest interaction reflects elegance, warmth, and precision. Balancing leadership with service excellence, you will orchestrate moments where timing, quality, and genuine hospitality converge, transforming meals into memorable experiences. Your guidance and vision will bring Proper Grit’s story to life, creating an unforgettable impression for every guest who walks through our doors.

Key Responsibilities

• Direct the operational efforts of Proper Grit, ensuring seamless dining experiences from open to close.
• Supervise restaurant, lounge, banquet, and utility associates, providing guidance, support, and leadership.
• Train associates on service standards, food and beverage presentation, sequence of service, and sanitation practices.
• Assist with scheduling, performance evaluations, and daily direction of associates.
• Maintain open communication with associates and leadership to ensure a collaborative, engaged work environment.
• Provide associates with tools, resources, and coaching to excel in their roles.
• Address service issues with immediacy and professionalism, ensuring guest satisfaction at all times.
• Participate in weekly staff, BEO, and food & beverage meetings, and oversee monthly inventory processes.
• Ensure all food and beverages are presented with consistent quality, proper preparation, and timely delivery.
• Support the broader Food & Beverage team, offering flexibility and leadership across outlets as needed.
• Act as a brand ambassador for Proper Grit and The Ben, ensuring service reflects the sophistication and warmth of the Autograph Collection brand.

Qualifications & Experience

• Previous supervisory experience in a full-service restaurant or luxury hospitality environment required.
• Strong knowledge of food and beverage operations, cost controls, and sequence of service.
• Micros POS knowledge preferred.
• Excellent leadership, interpersonal, and communication skills.
• Hands-on, proactive approach with the ability to lead by example.
• Ability to multitask and maintain poise in fast-paced environments.
• Flexible availability, including nights, weekends, and holidays.

Physical & Working Conditions

• Ability to remain on feet for extended periods.
• Occasionally lift and carry up to 25 pounds.
• Work performed in restaurant, banquet, and hotel settings, with direct guest interaction.

Why Work at The Ben and Concord Hospitality?

• Competitive Wages & Benefits: Comprehensive medical, dental, vision, life insurance, ST/LT disability, 401K, tuition assistance, and discounted stays at Concord-managed hotels.
• Growth & Development: Opportunities for professional advancement, training, and leadership development.
• Culture: Grounded in Concord’s five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—we foster an environment where associates thrive both personally and professionally.
• Engagement: Recognition programs, property events, and a supportive team culture.

Equal Opportunity Employer

The Ben and Concord Hospitality are proud to be EEO employers (M/F/D/V) and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.