Bellperson

The Ben, Autograph Collection
West Palm Beach, FL

Description

Job Title: Bell Person

Reports To: Front Office Manager & Director of Rooms

Location: The Ben, West Palm Beach – An Autograph Collection Hotel

Status: Non-Exempt

About The Ben HotelThe Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature restaurant and bar, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar—a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com.

About the Role

As a Bell Person, you will be at the heart of our luxury guest experience. Often the very first and last point of contact, you represent the elegance and warmth that defines The Ben. From the moment a guest arrives at our doors, your presence sets the tone for their stay. You will seamlessly manage arrivals and departures, assist with luggage, and offer personalized touches that transform a routine service into a memorable experience.

This role is far more than carrying luggage — it is about being an ambassador of our property, a trusted guide to the city, and a discreet caretaker of our guests’ comfort. Whether arranging transportation, escorting guests to their rooms, or recommending the best of West Palm Beach, you will anticipate needs before they are spoken, ensuring every interaction reflects the sophistication and thoughtful hospitality of The Ben.

Key Responsibilities

• Extend a genuine, refined welcome to every guest, creating a sense of arrival that is both memorable and effortless.

• Handle guest luggage with the utmost care, precision, and discretion.

• Escort guests to their accommodations, offering an orientation of hotel amenities and features.

• Coordinate transportation, valet services, and local recommendations with seamless attention to detail.

• Anticipate guest needs, offering thoughtful assistance and personalized touches that elevate their stay.

• Maintain a gracious presence in the lobby, ensuring a welcoming and polished atmosphere.

• Work closely with Guest Services, Concierge, and Valet teams to deliver a flawless and luxurious guest journey.

What We’re Looking For

• A poised, professional appearance with a naturally welcoming presence.

• Prior hospitality experience, preferably in a luxury or boutique hotel.

• Excellent communication skills with a passion for guest interaction.

• Strong sense of discretion, professionalism, and attention to detail.

• Ability to balance multiple requests while maintaining calm and composure.

• A genuine passion for hospitality and curating unique guest moments.

Here are some reasons our associates like working for us:

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you’ll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We’re proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN—and we want you to be part of it.

“We Are The Ben!”

We are an equal opportunity employer committed to diversity and inclusion and proud to be part of Concord Hospitality Enterprises.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.