Front Desk Clerk

The Beaufort Hotel
Beaufort, NC

Description

Front Desk Clerk – Beaufort Hotel

The Beaufort Hotel is currently seeking friendly and professional Front Desk Clerks to join our Guest Services team. As one of the first points of contact for guests, this position plays an important role in creating a welcoming and memorable hotel experience from arrival to departure.

We are looking for individuals who enjoy interacting with others, thrive in a fast-paced environment, and take pride in providing exceptional hospitality and guest service.

Responsibilities

• Greet and assist guests in a friendly, professional, and timely manner
• Complete guest check-ins and check-outs accurately and efficiently
• Respond promptly to guest questions, requests, and concerns
• Maintain a high level of hospitality and guest service at all times
• Handle guest payments and follow all cash handling procedures
• Answer incoming calls and assist guests, visitors, and associates as needed
• Communicate effectively with housekeeping, maintenance, and management regarding guest needs and operational updates
• Handle guest mail, packages, and messages professionally and confidentially
• Maintain knowledge of hotel services, amenities, local information, and special offers
• Follow hotel safety, security, and emergency procedures
• Maintain a clean and organized front desk and lobby area

Qualifications

• Previous hotel, customer service, or hospitality experience preferred, but not required
• Strong communication and guest service skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and positive attitude
• Basic computer and cash handling skills
• Dependable attendance and flexibility with scheduling
• Ability to work mornings, evenings, weekends, and holidays

Compensation

• $13.00 – $14.00 per hour depending on experience

Benefits for Full-Time Associates

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Paid time off
• Tuition assistance opportunities
• Hotel and dining discounts
• Career growth and advancement opportunities

Why Join the Beaufort Hotel?

At the Beaufort Hotel, hospitality is at the center of everything we do. Our Guest Services team helps create positive and memorable experiences for every guest through professionalism, responsiveness, and genuine care. Associates are supported within a welcoming and team-focused environment where hard work, dedication, and exceptional guest service are valued and appreciated.

Qualifications

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Team Player: Works well as a member of a group (Required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.