Asst Front Office Manager
Westin Atlanta Gwinnett
Duluth, GA

Westin Atlanta Gwinnett

6450 Sugarloaf Parkway

Duluth, GA 30096

Telephone (855) 618-4697

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 122 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $60,000 to $64,000 per year

Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Key Responsibilities:

  • Support and train associates to deliver exceptional guest service and resolve concerns proactively
  • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
  • Assist with front office operations, revenue strategies, and inventory management
  • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
  • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
  • Assist in developing and managing departmental budgets and financial objectives
  • Partner with the Guest Service Manager to drive service culture and operational excellence

    Qualifications:

  • Previous hotel front office or guest services supervisory/management experience
  • Strong knowledge of guest service standards, recovery planning, and associate training
  • Ability to analyze guest satisfaction data and implement improvement strategies
  • Excellent communication, leadership, and organizational skills
  • Strong financial acumen and knowledge of budgeting/accounting procedures
  • Familiarity with HR compliance, safety programs, and hotel systems

    Why Join Concord?

    At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities

    We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Westin Atlanta Gwinnett

    Hotel with 122 Rooms

    In Gas South District next to the Arena & Convention Center.

    Your journey starts at Westin Atlanta Gwinnett hotel where signature wellness programs and restorative sleep make travel an inspiring experience. Located in Georgia's premier Gas South District, guests can enjoy all of the events at Gas South Arena, take in a show at Gas South Theater or walk to an event at the Convention Center. Explore greater Atlanta attractions such as World of Coca-Cola, Georgia Aquarium and much more just 25 minutes away. Guest rooms and suites offer wellness-enhancing amenities including our Westin Heavenly® Bed, high-speed Wi-Fi, 55" Smart TV, desks with ergonomic chairs, mini-fridge and microwave. Healthy options abound for breakfast, lunch and dinner in Sweet Song restaurant and bar as well as Overstory rooftop bar. Start your day with a cappuccino, iced coffee and more at Starbucks®. Hold your next wedding reception, corporate event in one of our beautiful event spaces for up to 870 people.