Assistant Front Office Manager
Westin Atlanta Gwinnett
Duluth, GA

Westin Atlanta Gwinnett

6450 Sugarloaf Parkway

Duluth, GA 30096

Telephone (855) 618-4697

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 122 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $60,000 to $64,000 per year

Description

Concord Hospitality is seeking a Assistant Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Why Join Concord?

    At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities
  • Eligibility for a performance-based bonus upon attainment of objectives

    We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Westin Atlanta Gwinnett

    Hotel with 122 Rooms

    In Gas South District next to the Arena & Convention Center.

    Your journey starts at Westin Atlanta Gwinnett hotel where signature wellness programs and restorative sleep make travel an inspiring experience. Located in Georgia's premier Gas South District, guests can enjoy all of the events at Gas South Arena, take in a show at Gas South Theater or walk to an event at the Convention Center. Explore greater Atlanta attractions such as World of Coca-Cola, Georgia Aquarium and much more just 25 minutes away. Guest rooms and suites offer wellness-enhancing amenities including our Westin Heavenly® Bed, high-speed Wi-Fi, 55" Smart TV, desks with ergonomic chairs, mini-fridge and microwave. Healthy options abound for breakfast, lunch and dinner in Sweet Song restaurant and bar as well as Overstory rooftop bar. Start your day with a cappuccino, iced coffee and more at Starbucks®. Hold your next wedding reception, corporate event in one of our beautiful event spaces for up to 870 people.