Maître D

The Ben, Autograph Collection
West Palm Beach, FL

Description

Location: West Palm Beach, Florida

Department: Food & Beverage

Nestled along the Intracoastal Waterway, The Ben Hotel, Autograph Collection is a lifestyle destination that blends storytelling, sophistication, and creativity. Our signature venues include Spruzzo Rooftop Lounge – a Mediterranean-inspired oasis eight stories above West Palm Beach – and Proper Grit Whiskey Library & Supper Club, the hotel’s refined brasserie that honors the spirit of Old Florida.

At Spruzzo, guests experience golden-hour cocktails, coastal cuisine by Chef Daniel Pundik, and sweeping views that define West Palm Beach’s luxury social scene. The Ben invites guests and associates alike to live stories that are Exactly Like Nothing Else.

The Maître D’ serves as the ambassador of hospitality at Spruzzo Rooftop Lounge, setting the tone for elevated guest experiences from arrival through departure. This leader oversees host operations and the entire front-of-house flow, ensuring each interaction embodies polished service, authenticity, and the relaxed sophistication that defines The Ben Hotel.

Collaborating closely with Food & Beverage leadership and supporting cross-venue experiences with Proper Grit, the Maître D’ delivers operational excellence, team mentorship, and an unforgettable sense of place.

Guest Experience & Service Excellence

• Serve as the face of Spruzzo, warmly welcoming guests and curating memorable, personalized experiences.

• Manage reservations, table assignments, and pacing through OpenTable/Resy to optimize flow and satisfaction.

• Maintain ambiance and presentation – music, lighting, and décor – aligned with Spruzzo’s Mediterranean luxury aesthetic.

• Recognize returning guests and VIPs, ensuring genuine, thoughtful engagement.

• Resolve guest concerns with discretion and follow-through that reinforces confidence in The Ben’s brand.

Leadership & Team Development

• Lead, train, and inspire the host and FOH teams to deliver elevated, intuitive hospitality.

• Conduct daily briefings with F&B leadership to review occupancy, events, and VIP priorities.

• Foster a culture of teamwork, respect, and empowerment consistent with Concord’s “Associate First” philosophy.

• Partner with culinary and beverage leaders to ensure seamless communication across all service touchpoints.

Operational & Event Management

• Oversee host-stand procedures, seating charts, and service pacing for high-volume rooftop operations.

• Ensure opening, mid-shift, and closing checklists are executed with precision and brand consistency.

• Support private events, live-music evenings, and VIP activations, coordinating details with leadership and culinary teams.

• Collaborate with Proper Grit on joint events or cross-venue experiences enhancing The Ben’s culinary identity.

Brand Stewardship & Performance

• Uphold The Ben Hotel and Marriott Autograph Collection service standards.

• Contribute to revenue growth through strategic guest engagement and upselling opportunities.

• Provide feedback on guest sentiment and operational improvement during weekly F&B meetings.

• Embody the luxury, creativity, and storytelling that define The Ben’s reputation.

• Minimum 3 years of leadership experience in a luxury, fine-dining, or rooftop venue.

• Strong understanding of elevated service, guest recognition, and event pacing.

• Excellent interpersonal, communication, and organizational skills.

• Familiarity with POS and reservation systems (MICROS, Toast, OpenTable, Resy).

• Polished presence and professional demeanor reflecting The Ben’s brand.

• Flexible schedule including evenings, weekends, and holidays.

At The Ben Hotel, part of Concord Hospitality Enterprises, we believe every associate’s story matters. Join a culture where passion meets purpose, creativity drives connection, and success is shared. Enjoy competitive pay, Marriott travel benefits, professional growth, and a supportive team environment in the heart of West Palm Beach.

Apply now and bring your hospitality story to life at The Ben Hotel – Autograph Collection, home of Spruzzo Rooftop Lounge and Proper Grit Whiskey Library & Supper Club.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.