Description

Job Title: Seasonal Host(ess)/Greeter - Winter Wonderland at The Ben Hotel

Department: Outdoor Ice Skating Experience | Food & Beverage

Reports To: Rink Manager / Assistant Manager

Employment Type: Seasonal (November - March)

Summary:

As a Seasonal Host(ess)/Greeter at Winter Wonderland at The Ben Hotel, you will be the welcoming face of our winter experience, ensuring that all guests have a safe and enjoyable time. This position requires excellent customer service skills, as well as a proactive approach to maintaining a fun and organized environment.

Key Responsibilities:

• On-Ice Safety Monitoring: Monitor on-ice safety and ensure all patrons are adhering to the Skaters Code of Conduct.
• Skate Rental Operations: Pass out and re-shelve skates in the Rental Skate area, assisting patrons in selecting the right size.
• Guest Engagement: Welcome guests and provide information about the ice skating experience, enhancing their enjoyment.
• Greeter/Waiver Stand: Work at the Greeter/Waiver stand as required, assisting patrons with online waiver completion.
• Skate Lace Assistance: Help patrons in the Skate Lace Area, ensuring their skates are properly fitted and laced.
• Ice Maintenance Assistance: Assist with ice maintenance as required to keep the rink in optimal condition.
• Cleaning Duties: Maintain cleanliness in the skating area, including removing debris and ensuring a tidy environment.
• Additional Duties: Perform other tasks as assigned by the manager and assistant managers to ensure a seamless experience for guests.

Qualifications:

• Must be at least 16 years of age.
• Strong customer service skills and a friendly demeanor.
• Ability to work in a fast-paced environment and interact positively with guests.
• High attention to detail and ability to follow instructions.

To Apply:

Be part of the magic this holiday season at The Ben Hotel's Winter Wonderland! If you're an experienced skater with a passion for providing excellent service, apply now to join our Rink Monitor and Ice Skate Rental Attendant team!

The Ben Hotel & Concord Hospitality is an equal opportunity employer, committed to diversity and inclusion.