Food & Beverage Office Manager

Autograph Collection/Courtyard by Marriott Hotel
Calgary, AB, Canada

Description

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of a dynamic Food & Beverage Office Manager who is responsible for assisting in the supervision and control of the Room Attendants and Housepersons, as well as for the cleanliness, arrangement, and supply of all guest rooms in an assigned section. The ideal candidate will have a keen ability to provide leadership and support to associates, ensuring the highest levels of cleanliness throughout the hotel and guest rooms according to brand and company standards.

Key accountabilities include:

Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.

Create & maintain departmental SOP's and follow up with auditing procedures.

Assist the F&B leadership team with administrative duties including document prep, filing, on-property errands, daily/monthly revenue reporting and support during busy shifts.

Assist with taking reservation inquiries via phone, email or online platform.

Complete OpenTable Academy training and maintain up-to-date knowledge of the platform.

Manage reservations across outlets, optimize cover counts, and ensure clear guest notes to support service excellence.

Maintain accurate records of reservations, guest preferences, and event details.

Process invoices, purchase orders, and assist with financial document organization.

Support inventory tracking and ordering of F&B operational supplies.

Prepare reports, spreadsheets, and presentations for departmental needs.

Coordinate with other departments to ensure seamless guest experiences.

Assist with planning and support for events including weddings, corporate functions, and group dinners.

Help manage event logistics, menu confirmations, associate rosters, and setup coordination.

Enter weekly team schedules into Hotel Effectiveness software by the weekly deadline.

Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the team goals.

Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

YOUR STORY

A minimum of one (1) year of food & beverage/restaurant experience, preferably in a hotel environment.

A post-secondary education in Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone with excellent communication, organizational, and customer service skills.

Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.

An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.

Excellent computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Able to work well under pressure, multitask and enjoys a fast-paced environment.

Someone who is passionate about quality and professionalism.

Physically able to stand, sit, walk for extended periods of time.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

Apply today!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.