Housekeeping Supervisor

Autograph Collection/Courtyard by Marriott Hotel
Calgary, AB, Canada

Description

We are hiring a Housekeeping Supervisor!

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of a dynamic Housekeeping Supervisor who is responsible for assisting in the supervision and control of the Room Attendants and Housepersons, as well as for the cleanliness, arrangement, and supply of all guest rooms in an assigned section. The ideal candidate will have a keen ability to provide leadership and support to associates, ensuring the highest levels of cleanliness throughout the hotel and guest rooms according to brand and company standards.

Key accountabilities include:

Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.

Deal promptly and effectively with guest complaints and requests.

Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.

Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.

Promote teamwork and employee morale.

Assist in running pre-shift meetings, distributing keys and board assignments, and opening and closing the house, including preparing reports.

Communicate all policies and procedures for housekeeping and special cleaning projects.

Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, uniform room, associate break room, and Room Attendant’s carts.

Ensure ready status of all rooms daily, maintaining key control.

Clean guest rooms as needed due to business levels and/or sick calls or vacation coverage.

Inspect rooms for maintenance needs and complete service requests as needed.

Have thorough knowledge of emergency procedures.

Practice safety standards at all times, leading by example.

YOUR STORY

An experienced professional with a minimum of two years’ experience as a Supervisor or Team Lead in a housekeeping or cleaning department, preferably in a similar sized hotel property.

A Hospitality or Tourism program graduate or degree holder.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.

Someone who has solid leadership skills, adept at training, coaching and motivating a team.

An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.

Agile, able to shift priorities as needed, including handling guest or associate situations that may occur, covering shifts as necessary.

Able to work well under pressure and enjoy a fast-paced environment.

An excellent communicator who values teamwork and collaboration.

Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more, such as guest luggage, packages or furniture.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

Apply today!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.