Maître d'

Autograph Collection/Courtyard by Marriott Hotel
Calgary, AB, Canada

Description

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

The Maître d' is responsible for the planning, direction, coordination and execution of all Front of House operations within the restaurant. The Maître d' is responsible for ensuring that all restaurant activities are carried out professionally, to standards and at the highest level of service. The Maître d' will achieve desired outcomes through assisting in the development and maintenance of a competent, motivated and empowered Front of House team. The Maître d' will effectively lead, train, coach, motivate, engage and provide feedback to Front of House associates on a daily basis.

Key accountabilities include:

Duties and Responsibilities

Oversee daily Front of House operations during assigned shifts and ensure smooth, efficient, and professional restaurant service.

Lead and support Front of House associates by providing direction, coaching, delegation, and real-time feedback.

Conduct pre-shift meetings and communicate daily priorities, service expectations, promotions, and operational updates.

Monitor the restaurant floor, guest flow, table assignments, service timing, cleanliness, and overall presentation.

Deliver exceptional guest service by welcoming guests, addressing concerns, handling service recovery, and supporting VIP and special occasion experiences.

Coordinate effectively with Hosts, Servers, Bartenders, Culinary teams, and F&B leadership to ensure seamless service and communication.

Ensure all opening, closing, and shift procedures are completed accurately and in accordance with hotel and brand standards.

Assist with training and onboarding of Front of House associates and contribute to a positive and professional team environment.

Monitor POS transactions, billing, cash handling, discounts, voids, and other financial procedures in accordance with hotel policies.

Ensure compliance with food safety, sanitation, liquor service, workplace safety, and hotel standards.

Communicate operational concerns, maintenance issues, supply needs, and staffing requirements to F&B leadership.

Support F&B leadership with special events, promotions, inventory, operational initiatives, and other duties as required.

YOUR STORY

An experienced hospitality professional with a minimum of two years’ experience in a restaurant, hotel, or Front of House environment, preferably in a supervisory or lead role.

A Hospitality, Tourism, or related program graduate or degree holder is considered an asset.

Someone with an outstanding work ethic, strong reliability, punctuality, and a professional and approachable demeanor.

Someone with strong leadership skills and the ability to train, coach, motivate, and engage a Front of House team.

An exceptional problem-solver with the ability to handle guest concerns and resolve service-related situations efficiently and professionally.

Strong guest service skills with a genuine passion for creating exceptional dining experiences.

Able to adapt to changing priorities and effectively manage multiple guest and operational needs in a fast-paced restaurant environment.

An excellent communicator who values teamwork, collaboration, and positive working relationships.

Able to work flexible shifts, including evenings, weekends, holidays, and special events as required.

ProServe certification or equivalent responsible alcohol service certification is considered an asset.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

Apply today!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.