Bar and Wine Supervisor

Autograph Collection/Courtyard by Marriott Hotel
Calgary, AB, Canada

Description

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

The Bar & Wine Supervisor is responsible for overseeing daily bar operations and ensuring the highest standards of guest service, beverage quality, and safety. The Bar & Wine Supervisor will lead by example, support and coach the team, ensure compliance with liquor and food safety regulations, and effectively handle guest concerns. The role will also focus on anticipating guest needs, maximizing sales through upselling, and ensuring all bar operations are completed efficiently and to standard.

Key accountabilities include:

Provide the highest levels of customer service to internal team members at all times, setting the example and tone of interactions for all hotel teams.

Make eye contact and greet each guest.

Check ID’s to determine guest’s age. Uphold liquor laws and do not serve anyone under the age of 18, politely and professionally refusing service to anyone intoxicated.

Assist coworkers as you would guests.

Handle complaints and conflicts in a professional manner.

Ensure all beverage and food items are consistently served according to our quality standards.

Keenly observe your guests, anticipate their needs and provide service as seamlessly as possible.

Know all menu recipes, ingredients, presentation verbiage and placement.

Upsell in all areas not only to increase your average check, but to provide the guest with a comprehensive experience.

Clear and clean bar top and tables throughout your shift.

Perform all opening and closing side work.

Adhere to food safety and sanitation policies.

Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.

Have knowledge of emergency procedures.

Perform other duties as requested.

YOUR STORY

Minimum 1–2 years of experience in a bar, restaurant, or hospitality environment.

Previous supervisory or leadership experience is an asset.

Strong knowledge of beverage service, food safety, sanitation, and liquor regulations.

Excellent customer service and communication skills.

Ability to lead, motivate, and support a team in a fast-paced environment.

Strong organizational, problem-solving, and conflict-resolution skills.

Ability to work flexible hours, including evenings, weekends, and holidays.

ProServe certification required.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

Apply today!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.