Sheraton Grand Rapids Airport

5700 28th St SE

Grand Rapids, MI 49546

Telephone (616) 957-1770

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 320 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Compensation: $50,000 to $61,000 per year

Description

We are looking for a passionate Banquet Manager to lead our events team and ensure every guest experience is exceptional. From weddings and reunions to corporate meetings and trainings, you’ll oversee the execution of events with quality, timeliness, and outstanding service.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Responsibilities:

Deliver exceptional guest service and ensure guest satisfaction throughout events

Lead, motivate, and direct banquet team while maintaining standards of quality

Greet guests and accommodate their needs during events

Communicate clearly with guests regarding menus and service details

Assist with food and beverage delivery and support servers during peak periods

Train team members on plated and reception-style service (training provided)

Anticipate guest needs and proactively monitor service quality

Oversee event setup, execution, and clean-up

Perform side work to prepare for upcoming events

Maintain clean, safe, and organized service areas

Qualifications:

Previous experience in banquet or event management preferred

Strong leadership, communication, and organizational skills

Ability to motivate a team and ensure high-quality service

Guest-focused mindset with excellent attention to detail

Flexible to work evenings, weekends, and special events as needed

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Sheraton Grand Rapids Airport

Hotel with 320 Rooms

Fully Renovated & Rebranded as Sheraton Grand Rapids Airport

Located within advantageous proximity to downtown Grand Rapids, and just moments from the Grand Rapids Airport, the “River –City has something for every guest; offering big-city amenities nestled in small-town charm. The Sheraton Grand Rapids –Airport Hotel creates and elegant, comfortable gathering environment with over 20,000 square feet of dynamic and flexible event space for meetings, conferences, weddings and social affairs. Wind down after a day of business or sightseeing with our ultra-comfortable Sheraton Signature Sleep Experience or an exhilarating workout in our modern fitness center or go for refreshing swim in our sparkling pool. We welcome Guest to join us at Solace our on property restaurant located on property. The Sheraton Grand Rapids –Airport is where thoughtful details and timeless service are seamlessly curated with a local touch of Midwestern culture and charm.