Front Office Manager-Dual Hotel

AC Hotel Lansing
Lansing, MI

Description

Front Office Manager– Dual Hotel Property

Pay scale: $54k-67k

Are you passionate about hospitality, energized by leading teams, and committed to delivering exceptional guest experiences? Concord Hospitality is seeking an enthusiastic Front Office to lead the front office operations for our dual-property hotel. This highly visible leadership role sits at the heart of the guest experience—where service excellence, teamwork, and memorable moments begin.

As a leader in our hotels, you will inspire and empower a dynamic front desk team to deliver service that exceeds expectations. You’ll create a welcoming environment for guests and associates alike while ensuring operations run smoothly across both properties. If you love connecting with people, coaching teams to succeed, and creating outstanding stays for guests, we’d love to meet you!

This role also offers excellent career growth opportunities.

As a Concord Leader, You Will:

• Inspire greatness in your team and lead by example every day.

• Encourage associates to grow, develop, and reach their full potential.

• Foster a workplace culture that is truly a Great Place to Work for All.

• Lead with integrity, transparency, respect, and professionalism.

• Care for your team and support their success both professionally and personally.

Key Responsibilities

• Lead and oversee front desk operations across both properties, ensuring seamless service and exceptional guest satisfaction.

• Personally model outstanding hospitality through responsiveness, professionalism, and proactive guest engagement.

• Recruit, train, coach, and mentor front desk associates in check-in/check-out procedures, reservations, and service excellence.

• Empower team members to deliver memorable experiences and celebrate their achievements.

• Serve as Manager on Duty, supporting overall hotel operations and resolving guest concerns when needed.

• Collaborate with Sales, Revenue Management, and the General Manager to maximize revenue and enhance the guest experience.

• Manage scheduling, payroll, recruiting, and performance development for the front office team.

• Maintain accurate financial controls, reporting, and compliance with cash handling procedures.

• Ensure both properties maintain high quality standards through inspections of guest rooms, public areas, and exterior spaces.

• Promote a safe, secure work environment by proactively addressing potential hazards and supporting compliance standards.

• Partner with maintenance teams to ensure the physical property remains welcoming, functional, and well maintained.

Qualifications

• Previous hotel front office leadership experience preferred.

• Excellent communication, organization, and problem-solving skills.

• A hands-on leadership style with the ability to motivate and develop a high-performing team.

• Financial awareness and experience with hotel operating systems preferred.

• Passion for guest service and operational excellence.

Benefits (Full-Time Associates)

• Competitive wages

• Medical, dental, vision, life, and disability insurance

• 401(k) with company contribution

• Tuition assistance

• Discounted hotel stays

Why Concord Hospitality?

Our culture is guided by our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We believe in investing in our people, creating opportunities for growth, and building a workplace where every associate feels valued and supported.

At Concord, we are proud to be a company that is committed to diversity, inclusion, and creating a workplace that truly is a Great Place to Work for All.

We are Concord. Come grow with us.

Qualifications

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.