Assistant Housekeeping Manager

Sheraton Imperial Hotel & Convention Center
Durham, NC

Description

Concord Hospitality is seeking an Assistant Housekeeping Manager to support and oversee the housekeeping, laundry, and houseperson teams, ensuring a clean, safe, and welcoming environment for guests. This role collaborates closely with the Front Desk and Maintenance teams and requires a hands-on leader who can train, coach, and inspire associates while maintaining high standards of quality and efficiency.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Assist in leading housekeeping, laundry, and houseperson operations to achieve departmental goals.
• Ensure cleanliness, safety, and organization of guest rooms, public spaces, and back-of-house areas.
• Train, mentor, and hold associates accountable while supporting their professional development.
• Partner with Front Desk and Maintenance to ensure seamless guest service.
• Monitor supplies, inventory, and departmental efficiency, implementing improvements as needed.
• Uphold brand, property, and regulatory standards in all housekeeping operations.

Qualifications:

• Previous leadership experience in housekeeping within hotels, healthcare, or multi-unit housing.
• Strong attention to detail and a commitment to quality.
• Excellent communication and interpersonal skills with guests and team members.
• Hands-on, proactive leadership style with ability to coach and motivate associates.
• Professionalism, integrity, and pride in delivering exceptional service.

Benefits (Full-Time Associates Only):

• Competitive wages
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• Performance-based bonus eligibility

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.