AV Technician

The Ben, Autograph Collection
West Palm Beach, FL

Description

Job Title: Audio-Visual Support Technician

Reports To: IT Manager

Location: The Ben, West Palm Beach – An Autograph Collection Hotel

Status: Non-Exempt

About The Ben Hotel

The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature restaurant and bar, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar—a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com.

Position Summary

Are you a technically skilled professional who enjoys bringing events to life through exceptional audio-visual execution? Join us at The Ben Hotel as our Part-Time AV Technician and be part of a dynamic, service-driven culture where precision, creativity, and guest satisfaction come first. You’ll set up, operate, and troubleshoot AV equipment for meetings, conferences, weddings, and special events, ensuring every detail runs smoothly. Working closely with our events and operations teams, you’ll provide on-site technical support, maintain equipment, and uphold the highest standards of quality and presentation. Your expertise will help deliver unforgettable experiences for our guests in West Palm Beach’s only waterfront luxury hotel.

Responsibilities:

Audio-Visual Setup and Operation:

• Ensure the successful execution of events through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Support basic Information Technology related needs throughout the Hotel.
• Assist IT & Audio-Visual Support Manager with Hotel projects, client relations and Audio-Visual department development.

Customer Service:

• Strive to exceed the expectations of both internal and external clients.
• Establish and maintain positive relationships with clients through clear and professional communication.
• Meet with clients on-site to confirm their needs are met and ensure equipment setup is functioning correctly.
• Monitor ongoing events and check in with clients throughout the day to ensure satisfaction.
• Build and maintain strong relationships with the hotel and client teams.
• Conducting yourself in a professional manner in fast-pace and high-pressure environments.

Technical Proficiency:

• Demonstrate a confident understanding of the technical aspects of audiovisual equipment and software.
• Troubleshoot and resolve any equipment or software issues quickly and professionally.
• Address equipment challenges while maintaining a high level of professionalism.
• Familiarity and basic understanding of Audio, Video, Lighting & Web Conferencing Services required.

System Proficiency:

• Selling, Planning and Executing Audio-Visual Services with guidance of the Audio-Visual & IT Support Manager.
• Use equipment inventory to determine scheduled setups and breakdowns, collaborating with banquet and sales staff as needed.
• Increase revenue with extensive knowledge and anticipation of a client’s Audio-Visual requirements.
• Finalize AV orders prior to Event date, properly execute events, and bill the client accordingly upon completion.

Job Qualifications:

• High School Diploma required, Bachelor’s degree preferred.
• 2 years of hospitality experience preferred.
• 2 years of audio-visual or equivalent experience required.
• Reliable Transportation to and from work is required.

Work Environment:

• The role takes place in a hotel and will require exposure to outdoor temperatures and dust or dirt.
• Working conditions may range from quiet to noisy environments.
• Team members will handle high-end audiovisual equipment, with some tasks involving heights using ladders.
• On-call hours and shifts during evenings, weekends, overnights, and holidays may be required.
• Appearance standards set by The Ben Hotel must be adhered to.

Qualifications

Experience with AV equipment and technical production, strong troubleshooting and communication skills, ability to handle physical demands of the role, and flexibility to work evenings, weekends, and holidays.

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you’ll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We’re proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN—and we want you to be part of it.

“We Are The Ben!”

We are an equal opportunity employer committed to diversity and inclusion and proud to be part of Concord Hospitality Enterprises.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.