Night Auditor - Hotel

The Ben, Autograph Collection
West Palm Beach, FL

Description

We are hiring a Full Time Night Auditor!

As a Night Auditor, you are entrusted with ensuring the seamless continuation of guest service excellence through the overnight hours. With a focus on discretion, accuracy, and anticipation of guest needs, you will balance financial transactions, prepare daily reports, and uphold the standards of our property while acting as the overnight point of contact for all guest interactions.

This position blends refined guest service with meticulous attention to accounting detail, supporting the smooth transition into the following day’s operations.

Key Responsibilities:

• Warmly welcome late-arriving guests and provide intuitive, personalized service during check-in and check-out.

• Conduct the nightly audit process with precision, reconciling and balancing all hotel revenue activity in accordance with company standards.

• Prepare and distribute detailed reports for executive review, including revenue summaries, daily transactions, and occupancy breakdowns.

• Handle guest requests with urgency and elegance, offering thoughtful solutions and tailored recommendations.

• Monitor property security and ensure a serene, safe environment for all guests during overnight hours.

• Execute wake-up calls, transportation arrangements, and special requests with poise and timeliness.

• Maintain the cleanliness and organization of the lobby, front desk, and adjacent guest areas, reflecting the high standards of the hotel at all times.

• Communicate notable events or guest preferences to morning leadership to ensure seamless service continuity.

• Uphold the confidentiality and integrity of all guest information and financial records.

• Serve as a gracious brand ambassador during all interactions, embodying our commitment to excellence, discretion, and care.

Qualifications & Experience:

• Previous experience in luxury hospitality or a 4- or 5-star hotel preferred.

• Strong knowledge of property management systems (e.g., Opera, SynXis, or similar).

• Exceptional attention to detail, organization, and accuracy in financial reconciliation.

• Sophisticated communication skills with a polished, professional demeanor.

• Proven ability to work independently and maintain poise under pressure.

• Flexible availability including overnights, weekends, and holidays.

Physical & Working conditions

• Must be able to remain on feet for extended periods.

• Occasionally required to lift and carry items up to 25 pounds.

• Work is performed in a hotel environment with exposure to guests and internal departments.

Here are some reasons our associates like working for us:

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.