Front Desk Supervisor
Holiday Inn Hasbrouck Heights-Meadowlands
Hasbrouck Heights, NJ
Hasbrouck Heights, NJ
Holiday Inn Hasbrouck Heights-Meadowlands
283 Route 17 South
Hasbrouck Heights, NJ 07604
Telephone (201) 288-9600
Website www.ihg.com
Managed by Concord Hospitality Enterprises
Description
We are hiring a Front Desk Supervisor!
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Holiday Inn Hasbrouck Heights-Meadowlands
Hotel with 244 Rooms
Our Hotel
Conveniently located near Tererboro Airport and NYC Manahattan. With easy access nearby NJ Transit options make the Holiday Inn® Hasbrouck Heights - Meadowlands hotel a great choice. You'll find everything you want in the Meadowlands area.
Our hotel's guests love to take our shuttle for upscale shopping at Macy's and Neiman Marcus in the nearby Garden State Plaza Mall or to catch a movie at the AMC multiplex. At the MetLife Stadium Sports Complex, our hotel's patrons love all this sports mecca has to offer. Catch a NY Giants or a NY Jets' home game, enjoy concerts, festivals and sporting events. You can bet on the ponies at the Meadowlands Racetrack.
Northern NJ and our hotel are a smart combination for business travelers. From a 24-hour Business Center, free Internet access and meeting rooms to easy access to local universities and Hackensack University Medical Center, we make it easy to stay productive. Traveling in the NYC and Meadowlands, NJ region? Our hotel is adjacent to Teterboro Airport (TET); Newark Liberty International Airport (EWR) is only 13 miles.
Updated rooms that offer all the amenities help our Hasbrouck Heights - Meadowlands hotel exceed your expectations. Relax with friends at Bananas Comedy Club or treat a client to dinner at Gabriel's Grille & Bar. You can work out or take a dip in our pool.