Description

General Purpose To provide food and alcoholic and non-alcoholic beverages to guests in a friendly, enthusiastic professional and timely manner in order to maintain Sheraton’s high standard of customer service and to assure guest satisfaction.

Major Duties and Responsibilities:

• Complies with all NC laws regarding alcoholic beverage service.
• Follows TIPS, ABC, ALE (or equivalent training) guidelines for alcoholic beverage service.
• Takes orders and serves all food and alcoholic and non-alcoholic beverages according to Sheraton guidelines and suggestive selling techniques.
• Maintains accurate control of guest checks and secures proper payment.
• Demonstrates full knowledge and understanding of the food and wine menus and alcoholic beverage offerings.
• Prepares, mixes and serves cocktails according to Sheraton standards.
• Maintains proper cleanliness and sanitization of bar areas, glasses and equipment throughout the shift.
• Responsible for maintaining proper uniform standards and personal hygiene standards including frequent hand washing.
• Complies with personal hygiene and food safety standards regarding food preparation and service.
• Follows all work safety guidelines and emergency procedures guidelines.
• Operates cash machine according to guidelines.
• Completes End of Day reports.
• Changes beer kegs and CO2 tanks.
• Sets up and takes down alcoholic beverage displays.
• Maintains inventory of wines and alcoholic beverages.
• Participates in team meetings and collaborates with other members of the Bar team to provide excellent service.
• Communicates with customers in a polite, understandable, and friendly manner and follows all customer service standards.

Minimum Requirements:

• Exceptional customer service skills.
• Good knowledge of liquor, beer, wine and mixology.
• Ability to describe and suggest beverages and menu items in a clear and accurate manner.
• Basic computational ability and basic computer skills.
• Ability to make change quickly and accurately.
• Available for flexible hours, weekends and holidays.
• Minimum age to serve alcohol in NC.

Working conditions:

• Typically bends, stoops, moves, lifts, squats, stretches and stands during the shift to perform food service and cleaning tasks.
• Must be able to stand and exert well-paced mobility to serve customers and perform other service and cleaning duties for up to 4 hours at a time.
• Requires visual acuity and manual dexterity to be able to serve and maintain service standards in the Lobby Bar.
• Requires ability to lift and move boxes, racks and equipment weighing up to 30 lbs. on a regular and continuing basis.
• Requires verbal fluency and good listening and hearing ability to communicate with other employees and customers.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Must be able to exert well-paced ability in limited space.
• Requires ability to manage stress and multiple customer demands.
• Most work is performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

• Pay: This is an hourly full-time position at $17 an hour plus tips.

• Hours: We are looking for a candidate with availability for PM shifts.