Description

We are looking for people that have a passion to serve others! Working in our guest reception area means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Job Details:

To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information and othe

DUTIES AND RESPONSIBILITIES:

• Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed.
• Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested.
• Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc.
• Assisting in the delivery of keys, mail, faxes, and messages in a timely manner.
• Providing area directions and information.
• Assisting guests with valet parking and securing taxis when requested.
• Transporting guests to and from the airport.
• Able to drive and maintain hotel vans’ cleanliness, maintenance, and fueling.
• Deliver and pick-up of guest laundry.
• Keeping porte cochere free of debris; ensuring trashcans are emptied daily.
• Answering telephones in a professional manner.
• Provide the RTP Shuttle Service when assigned.
• Use of GXP system to complete tasks and report issues/request
• Perform other assigned duties.

REQUIREMENTS:

• One-year public contact or customer service experience.
• Valid NC driver’s license and very good driving record.
• Ability to communicate and provide excellent customer service.
• Basic computer skills
• Basic computational ability.
• Fluency in English with ability to speak, read, write and understand English communications in the workplace.
• Ability to solve problems and handling service issues or complaints.
• Ability to respond to guest requests and business volume quickly and efficiently.
• General knowledge of the community and attractions.
• Ability to learn about the hotel, its services and facilities.
• Ability to work as part of a team providing excellent guest services.
• Availability to work a flexible schedule including nights, holiday and weekend coverage.

PHYSICAL ABILITY:

• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles.
• Ability to lift up to 50 lbs. as needed
• Maintains strong personal image and uniform standards

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

• Pay: This is an hourly position starting at $13 an hour plus tips.

• Hours: From 2pm-11pm; two days a week.