Concierge Attendant

Sheraton Grand Rapids Airport
Grand Rapids, MI

Description

We are hiring a Concierge Attendant!

As a Concierge, you create a welcoming and personalized guest experience by maintaining a well-presented lounge, providing exceptional hospitality, and serving as a trusted resource for hotel and local recommendations.

Responsibilities:

• Provide exceptional service and hospitality to guests in the Concierge Lounge.

• Set up, stock, and maintain food, beverage, and supply presentations.

• Keep the lounge clean, organized, and guest-ready throughout the shift.

• Assist guests with local recommendations, dining reservations, transportation, and hotel services.

• Answer guest questions and fulfill special requests promptly and professionally.

• Maintain knowledge of hotel amenities, events, and local attractions.

• Support front office operations and guest communications as needed.

• Follow food safety, cleanliness, and service standards.

• Perform additional duties as assigned to support guest satisfaction and hotel operations.

Qualifications:

• Previous hospitality, concierge, lounge attendant, or customer service experience preferred.

• Strong communication and guest service skills.

• Knowledge of local restaurants, attractions, and transportation options preferred.

• Ability to multitask and stay organized in a fast-paced environment.

• Detail-oriented with a focus on cleanliness and presentation.

• Basic computer skills and ability to learn hotel systems.

• Professional, reliable, and service-focused.

• Ability to work independently and as part of a team.

• Must be able to work a flexible schedule, including weekends and holidays.

• Commitment to delivering exceptional guest experiences.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. 

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.