Operations Manager
Courtyard Akron Downtown
Akron, OH

Courtyard Akron Downtown

41 Furnace Street

Akron, OH 44308

Telephone (330) 252-9228

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 146 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and support department heads to ensure operational goals are met and aligned with brand standards
  • Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
  • Review guest feedback and implement action plans to continually improve satisfaction scores
  • Respond to guest concerns with professionalism, ensuring quick and effective resolution
  • Stay visible on property and engage with guests to gather feedback and strengthen relationships
  • Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
  • Support HR processes including hiring, training, performance coaching, and policy compliance
  • Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

    Qualifications:

  • Previous hotel leadership experience in operations, rooms, or front office management
  • Strong leadership, communication, and problem-solving skills
  • Proven ability to analyze data, manage budgets, and drive results
  • Commitment to guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Courtyard Akron Downtown

    Hotel with 146 Rooms

    Relax in comfort at our Downtown Akron, OH hotel

    Whether for business or leisure, the Courtyard by Marriott® Downtown Akron hotel is an ideal choice for your next visit to Akron, Ohio. This top rated Trip Advisor hotel is ideally located in the revitalized northside district of downtown Akron near shopping, casual and fine dining and entertainment. In back of the hotel is the Cuyahoga Valley National Park and the front doors lead to the Akron Skyline. Some unique features the hotel offers include a 19 seat movie theater, oversized fitness center, a Speakeasy bar just off the lobby, loft suites that are 700 square feet and feature a fireplace, hardwood floors, brick walls and 1.5 bath. All the artwork in the hotel represents local business and attractions. We are located just 1 mile from Akron Children's Hospital, Akron General Cleveland Clinic and Summa. Group business and travelers here on project assignment will enjoy watch a movie or sporting event in the movie theater on the 200 inch screen!