Assistant Front Office Manager
Raleigh Marriott City Center
Raleigh, NC

Raleigh Marriott City Center

500 Fayetteville Street

Raleigh, NC 27601

Telephone (919) 833-1120

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 401 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Support and train associates to deliver exceptional guest service and resolve concerns proactively
  • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
  • Assist with front office operations, revenue strategies, and inventory management
  • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
  • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
  • Assist in developing and managing departmental budgets and financial objectives
  • Partner with the Guest Service Manager to drive service culture and operational excellence

    Qualifications:

  • Previous hotel front office or guest services supervisory/management experience
  • Strong knowledge of guest service standards, recovery planning, and associate training
  • Ability to analyze guest satisfaction data and implement improvement strategies
  • Excellent communication, leadership, and organizational skills
  • Strong financial acumen and knowledge of budgeting/accounting procedures
  • Familiarity with HR compliance, safety programs, and hotel systems

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    Raleigh Marriott City Center

    Hotel with 401 Rooms

    Upscale Hotel in Downtown Raleigh, NC

    Find a travel experience as unique as you at the Raleigh Marriott City Center, a contemporary convention center hotel in the heart of downtown Raleigh, North Carolina. Discover unparalleled luxury and convenience in our accommodations with our signature plush bedding, 55” Smart TVs, complimentary Wi-Fi, and modern workspaces. Start your mornings with a Starbucks® beverage and Danish, then stop by for a locally inspired Southern meal and cocktail at Rye Bar & Southern Kitchen for lunch or dinner. Enjoy a stroll to explore the area’s most popular attractions, top-tier businesses, and award-winning restaurants. Elevate your exercise routine in our 24/7 fitness center, featuring Peloton bikes. Host a business meeting or elegant social gathering in our event venues, complemented by cutting-edge technology, customized catering, and exceptional planning services. Whatever brings you to Raleigh, make your travel moments memorable at the Raleigh Marriott City Center, where you can expect Wonderful Hospitality. Always