The Waymark, Tapestry Collection by Hilton

736 Broad Street

Chattanooga, TN 37402

Telephone (423) 874-7866

Website www.waymarkhotel.com

Managed by Concord Hospitality Enterprises

LinkedIn linkedin.com/Concord Hospitality - The Waymark Hotel

Hotel with 148 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

As a Front Desk Agent at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

Assist guests efficiently, courteously, and professionally at all times

Maintain a high level of service and hospitality standards

Promptly address guest concerns and ensure satisfaction in a timely manner

Post guest charges, collect payments, and follow cash handling procedures

Handle guest mail and messages with respect to privacy and professionalism

Stay knowledgeable about the hotel brand, travel programs, and special offers

Communicate guest feedback effectively to departments and management

Respond quickly to calls, lobby visitors, and team members needing assistance

Maintain full knowledge of hotel safety and emergency procedures

Qualifications

High school diploma or equivalent preferred

Prior Hilton hospitality or customer service experience is a plus

Strong interpersonal and communication skills

Ability to multitask and remain professional in a fast-paced environment

Detail-oriented with strong organizational skills

Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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The Waymark, Tapestry Collection by Hilton

Hotel with 148 Rooms

Discover The Waymark — Chattanooga’s Newest Downtown Destination

Where modern design meets historic roots, The Waymark brings a fresh, social energy to the heart of Chattanooga. Designed for explorers, creators, and everyone in between, our hotel is your gateway to the city’s adventurous spirit.

Dine & Drink with a View

Iris Rooftop elevates the downtown experience with skyline views, fire pits, live music, and craft cocktails — all from Chattanooga’s highest rooftop.

Descend Into the Vault

Hidden beneath the hotel, The Vault transforms a former bank vault into an intimate speakeasy offering moody ambiance, curated drinks, and a one‑of‑a‑kind subterranean vibe.

Rest, Reset, Repeat

Our rooms blend comfort, style, and a sense of place — the perfect retreat after a day of exploring or a night on the town.

Your Hub for Connection

From gatherings to spontaneous meetups, The Waymark is where community thrives and stories unfold.

Explore the Scene

With Chattanooga’s top attractions just steps away, your next adventure begins the moment you arrive.