Banquet Captain
Sheraton Grand Rapids Airport
Grand Rapids, MI

Sheraton Grand Rapids Airport

5700 28th St SE

Grand Rapids, MI 49546

Telephone (616) 957-1770

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 320 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $20.00 to $22.00 per hour

Description

We are hiring Banquet Captain

As a Banquet Captain, you will play a critical leadership role in ensuring seamless and memorable event experiences. Working closely with the Banquet Manager, you will supervise banquet staff, coordinate food and beverage service, and ensure exceptional guest satisfaction across all events—from meetings and trainings to receptions and reunions.

Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and Brand standards.
  • Review and understand Banquet Event Orders BEOs) to have knowledge of expectations of events.
  • Conduct pre-shift meetings with banquet staff, go over menu and service requirements to ensure that the event is a success.
  • Greet event hosts and guests.
  • Assist with food and beverage delivery when needed, especially during peak service periods.
  • Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events.
  • Anticipate guest needs and monitor satisfaction with food, beverages, and service.
  • Respond promptly and courteously to guest requests and concerns.
  • Supervise the setup, execution, and breakdown of all banquet events.
  • Submit end of event reports.
  • Maintain clean, organized, and safe service areas at all times.

    Qualifications:

  • Previous Banquet or Food & Beverage leadership experience preferred.
  • Strong communication, interpersonal, and team leadership skills.
  • Ability to multitask and work efficiently in a fast-paced event environment.
  • Excellent attention to detail and commitment to guest satisfaction.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to stand/walk for long periods and lift moderate weights as needed.

    Benefits (Full Time Associates only)

    Full-time associates are eligible to participate in a comprehensive benefit package, which includes

    • Competitive wages
    • Medical/Dental/Vision plans insurance
    • Life insurance with Short Term and Long-Term disability options
    • 401k with Company Match
    • Tuition assistance
    • Discounted room rates at Concord managed hotels
    • Training & development and career advancement opportunities. 

    Why Concord?

    Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market. 

    Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

    We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

    If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer for M/F/D/V. We maintain a drug-free workplace.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Sheraton Grand Rapids Airport

    Hotel with 320 Rooms

    Fully Renovated & Rebranded as Sheraton Grand Rapids Airport

    Located within advantageous proximity to downtown Grand Rapids, and just moments from the Grand Rapids Airport, the “River –City has something for every guest; offering big-city amenities nestled in small-town charm. The Sheraton Grand Rapids –Airport Hotel creates and elegant, comfortable gathering environment with over 20,000 square feet of dynamic and flexible event space for meetings, conferences, weddings and social affairs. Wind down after a day of business or sightseeing with our ultra-comfortable Sheraton Signature Sleep Experience or an exhilarating workout in our modern fitness center or go for refreshing swim in our sparkling pool. We welcome Guest to join us at Solace our on property restaurant located on property. The Sheraton Grand Rapids –Airport is where thoughtful details and timeless service are seamlessly curated with a local touch of Midwestern culture and charm.