Lounge Server

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Description

• Report to work on time and in full uniform.
• Carry out all reasonable requests by management that are within your capabilities.
• Adhere to all policies and procedures outlined in the Concord Hospitality Handbooks.
• Inspect assigned station prior to opening for cleanliness of tables, chairs, and floor.
• Ensure proper setup of salt and peppershakers, sugar containers, decorations, and other table items.
• Maintain necessary equipment including pen, side towel, corkscrew, etc.
• Complete all assigned side work before, during, and after shifts.
• Attend menu classes and taste panels to stay informed about daily specials, soups, drinks, and all menu items including garnishes and preparation methods.
• Be prepared to answer guest questions knowledgeably and confidently.
• Manage assigned floor station efficiently and participate actively in the scatter system to support all stations through teamwork and consolidation.
• Take guest orders following proper procedures; write legibly on checks and pre-ring orders using correct modifiers, seat numbers, and table identifiers.
• Serve food items correctly and promptly, following procedures for food from the expediter.
• Maintain high standards of sanitation and safety at all times.
• Provide proper service of beverages, liquor, and wine.
• Ensure tables in all stations are properly bussed throughout the meal.
• Follow correct procedures for clearing and resetting tables, including handling of china, glassware, and silverware.
• Foster a collaborative and unified work environment that promotes teamwork.
• Follow all safety and security policies; report any accidents, injuries, or unsafe working conditions immediately.
• Upsell menu items to enhance guest experience and increase revenue opportunities.

(Responsibilities continued)

• Demonstrate knowledge of beverage pairing to assist guests in making informed choices.
• Perform other duties within the scope of the position as assigned.

Qualifications:

• Previous experience in food and beverage service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Commitment to excellence in guest service and teamwork.
• Must be able to stand and walk for extended periods throughout the shift.
• Must be able to lift, carry, push, or pull up to 50 pounds as needed.
• Flexibility to work various shifts including weekends and holidays.
• Must possess a valid Smart Serve certificate
• Bilingual in English & French is considered an asset.

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We support diversity and inclusion through our mission to be a Great Place to Work for All.