Bellperson

Sheraton Imperial Hotel & Convention Center
Durham, NC

Description

As a Bellperson at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests with luggage, transportation, and general requests

• Escort guests to accommodations, inspect rooms, and respond to needs promptly

• Organize and store luggage securely in designated areas

• Provide accurate information about hotel services, local attractions, and city events

• Maintain a professional, welcoming presence in guest reception areas

• Perform additional duties as assigned to support guest satisfaction

Qualifications

• High school diploma or equivalent preferred

• Strong interpersonal and communication skills

• Ability to provide excellent customer service in a fast-paced environment

• Detail-oriented with organizational skills to manage guest belongings

• Flexibility to work varied hours, including evenings, weekends, and holidays

• Positive attitude and commitment to teamwork

Benefits (Full-Time Associates Only)

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.