Front Desk Clerk - Home2 Suites by Hilton Jacksonville Mayo Clinic Area Beaches
Home2Suites Jacksonville- Mayo Clinic
Jacksonville, FL

Home2Suites Jacksonville- Mayo Clinic

3609 San Pablo Parkway

Jacksonville, FL 32224

Managed by Concord Hospitality Enterprises

Hotel with 125 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Pay: $16.00 per hour.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Home2Suites Jacksonville- Mayo Clinic

    Hotel with 125 Rooms

    Home2 Suites by Hilton Jacksonville – Mayo Clinic offers a relaxed and comfortable stay near Jacksonville’s top attractions. The hotel is just minutes from Mayo Clinic, beautiful beaches, shopping at St. Johns Town Center, and a variety of dining and entertainment options. Spacious suites feature full kitchens, separate living areas, and plenty of room to unwind after a day of exploring. Guests enjoy complimentary breakfast, free Wi‑Fi, a fitness center, outdoor social spaces, and pet‑friendly accommodations. With easy access to major roadways and nearby attractions, Home2 Suites is an ideal home base for weekend getaways, family trips, and extended leisure stays.