Front Desk Agent
Hyatt House Washington D.C./The Wharf
Washington, DC

Hyatt House Washington D.C./The Wharf

725 Wharf Street SW

Washington, DC 20024

Telephone (202) 554-1234

Website washingtondcthewharf.house.hyatt.com

Managed by Concord Hospitality Enterprises

Extended Stay
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $20.00 to $24.00 per hour

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Pay Range: $20 - $24 hourly

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Hyatt House Washington D.C./The Wharf

    Extended Stay

    Make Yourself at Home at Our Washington, D.C., Hotel

    With dazzling views of the Potomac River, dozens of trendy restaurants, and an inspired location three blocks south of the National Mall, it’s easy to see why the Wharf is a buzzed-about neighborhood in D.C. Check out exciting attractions like the Bible Museum or the Lincoln Memorial. Hyatt House Washington DC / The Wharf is the ideal spot to recharge before exploring the Wharf and all the historic must-sees in Washington, D.C.