Group Rooms Coordinator
Raleigh Marriott City Center
Raleigh, NC

Raleigh Marriott City Center

500 Fayetteville Street

Raleigh, NC 27601

Telephone (919) 833-1120

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 401 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

As Group Rooms Coordinator associate at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office and room service operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.

Responsibilities:

  • Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
  • Provide accurate directions and information regarding the immediate and metro area.
  • Stay updated on in-house groups, functions, and daily memos.
  • Assist with reservations, pre-registration, and blocking of rooms when necessary.
  • Handle guest check-ins and check-outs courteously and professionally.
  • Promote guest-related programs such as Marriott Rewards and comment cards.
  • Balance cashiering transactions consistently and maintain neatness in the work area.
  • Record and resolve guest complaints in the Guest Response Program with timely follow-up.
  • Answer phones with proper etiquette, ensuring professional and courteous communication.
  • Take and process room service orders accurately; use sales dialogue to promote menu items.
  • Prepare and manage wake-up call requests; ensure accuracy and proper handling.
  • Handle mail, messages, and TTY/TDD calls per outlined procedures.
  • Attend scheduled department meetings and complete Service Excellence training.

    Qualifications:

  • Prior hospitality or front office experience preferred.
  • Strong communication and customer service skills.
  • Ability to multitask and remain calm during high-volume periods.
  • Knowledge of hotel reservations, credit policies, and emergency procedures.
  • Familiarity with culinary terminology and beverage service standards a plus.
  • Flexible schedule availability, including nights, weekends, and holidays.
  • Commitment to teamwork, professionalism, and guest satisfaction.

    Benefits (Full-Time Associates Only):

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

    We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We support diversity and inclusion through our mission to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Raleigh Marriott City Center

    Hotel with 401 Rooms

    Upscale Hotel in Downtown Raleigh, NC

    Find a travel experience as unique as you at the Raleigh Marriott City Center, a contemporary convention center hotel in the heart of downtown Raleigh, North Carolina. Discover unparalleled luxury and convenience in our accommodations with our signature plush bedding, 55” Smart TVs, complimentary Wi-Fi, and modern workspaces. Start your mornings with a Starbucks® beverage and Danish, then stop by for a locally inspired Southern meal and cocktail at Rye Bar & Southern Kitchen for lunch or dinner. Enjoy a stroll to explore the area’s most popular attractions, top-tier businesses, and award-winning restaurants. Elevate your exercise routine in our 24/7 fitness center, featuring Peloton bikes. Host a business meeting or elegant social gathering in our event venues, complemented by cutting-edge technology, customized catering, and exceptional planning services. Whatever brings you to Raleigh, make your travel moments memorable at the Raleigh Marriott City Center, where you can expect Wonderful Hospitality. Always