Operations Manager
AC Hotel by Marriott Columbus
Columbus, OH

AC Hotel by Marriott Columbus

517 Park St

Columbus, OH 43215

Telephone 1 614-227-6100

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 160 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Compensation: $65,000 per year

Description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and support department heads to ensure operational goals are met and aligned with brand standards
  • Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
  • Review guest feedback and implement action plans to continually improve satisfaction scores
  • Respond to guest concerns with professionalism, ensuring quick and effective resolution
  • Stay visible on property and engage with guests to gather feedback and strengthen relationships
  • Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
  • Support HR processes including hiring, training, performance coaching, and policy compliance
  • Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

    Qualifications:

  • Previous hotel leadership experience in operations, rooms, or front office management
  • Strong leadership, communication, and problem-solving skills
  • Proven ability to analyze data, manage budgets, and drive results
  • Commitment to guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    AC Hotel by Marriott Columbus

    Hotel with 160 Rooms

    Discover modern refinement at our Columbus Downtown Hotel

    Explore like a local and stay in style at this newly opened hotel! The AC Hotel Columbus Downtown offers a unique combination of quality, timeless European design comfort, and true authenticity. Experience the hotel's signature rooftop bar, Lumin Sky Bar and Kitchen, specializing in crafted cocktails and Spanish tapas while offering stunning panoramic views of the city skyline. Take your event to new heights in the hotel's 2,400 sq. ft. of private event space located on the 8th floor; each space featuring floor to ceiling windows, sleek design and state-of-the-art audio visual equipment. Enjoy European inspired guest rooms, 24-hour fitness center and complimentary Wi-Fi throughout the hotel. The AC Hotel Columbus Downtown is perfectly situated near entertainment: The Arena District, Short North Arts District, Nationwide Arena, Lower.com Field, the Greater Columbus Convention Center, Express Live concert venue and Huntington Park. Experience all that the city has to offer at the new AC Hotel Columbus Downtown!