Dual Hotel Director of Human Resources

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Responsibilities:

• Develop and implement annual HR objectives in alignment with hotel and company goals.
• Participate in the budget planning process, with a focus on staffing levels, benefit costs, productivity, and employee/labor relations.
• Collaborate with hotel leaders to cultivate a positive, respectful, and inclusive work environment.
• Provide guidance and enforcement of Concord’s personnel policies, corrective action procedures, and overall HR philosophy.
• Serve as an approachable and trusted resource by maintaining an open-door policy and resolving associate concerns fairly and promptly.
• Lead hotel recruitment and hiring strategies for all positions—exempt and non-exempt.
• Develop, maintain, and coordinate hotel training programs focused on skills enhancement, leadership development, and compliance (e.g., anti-harassment/discrimination).
• Oversee timely and accurate administration of performance appraisal processes
• Maintain the Human Resources Information System (HRIS) with accurate and legally compliant employee records.
• Ensure the hotel is in compliance with all federal, provincial, and local employment laws.
• Promote a culture of workplace safety and awareness throughout the hotel.

  Conduct local wage and salary surveys as needed to stay competitive in the market.

• Manage investigations and provide resolution of employee relations and labor matters, ensuring compliance with employment laws.
• Processes bi‑weekly payroll accurately and on schedule, ensuring compliance with company policies and legislative requirements.
• Coordinates payroll changes including new hires, terminations, salary adjustments, and leave tracking.
• Coordinates benefit enrollments, changes, and terminations while maintaining accurate records.

Qualifications:

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted hotel room rates
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

“We Are Concord!”

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Artificial Intelligence (AI) is not used to screen or select candidates.

Salary range: $70,000 - $93,000 CAD/year.