Banquet Captain| Hyatt House| The Wharf
Hyatt House Washington D.C./The Wharf
Washington, DC

Hyatt House Washington D.C./The Wharf

725 Wharf Street SW

Washington, DC 20024

Telephone (202) 554-1234

Website washingtondcthewharf.house.hyatt.com

Managed by Concord Hospitality Enterprises

Extended Stay
Managed By Concord Hospitality Enterprises
Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Compensation: $17.00 to $20.40 per hour

Description

As a Banquet Captain at Concord Hospitality, you will play a critical leadership role in ensuring seamless and memorable event experiences. Working closely with the Banquet Manager, you will supervise banquet staff, coordinate food and beverage service, and ensure exceptional guest satisfaction across all events—from meetings and trainings to receptions and reunions.

Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Provide exceptional guest service and ensure all guest needs are met throughout each event.
  • Lead and motivate the banquet team, ensuring all quality and service standards are consistently upheld.
  • Greet guests warmly and oversee the flow of service during events.
  • Assist with food and beverage delivery when needed, especially during peak service periods.
  • Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events.
  • Anticipate guest needs and monitor satisfaction with food, beverage, and service.
  • Respond promptly and courteously to guest requests and concerns.
  • Supervise the setup, execution, and breakdown of all banquet events.
  • Perform side work and ensure full preparation for upcoming events.
  • Maintain clean, organized, and safe service areas at all times.

    Qualifications:

  • Previous banquet or food & beverage leadership experience preferred.
  • Strong communication, interpersonal, and team leadership skills.
  • Ability to multitask and work efficiently in a fast-paced event environment.
  • Excellent attention to detail and commitment to guest satisfaction.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to stand/walk for long periods and lift moderate weights as needed.

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training, development, and a strong “Associate First” culture rooted in our five Cornerstones—Quality, Integrity, Community, Profitability, and FUN! Our goal is to create a welcoming, engaging workplace where you can grow, feel valued, and contribute to an outstanding hospitality experience.

    Our associates proudly cheer: “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Hourly Rate: $17.00- $20.40

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    Hyatt House Washington D.C./The Wharf

    Extended Stay

    Make Yourself at Home at Our Washington, D.C., Hotel

    With dazzling views of the Potomac River, dozens of trendy restaurants, and an inspired location three blocks south of the National Mall, it’s easy to see why the Wharf is a buzzed-about neighborhood in D.C. Check out exciting attractions like the Bible Museum or the Lincoln Memorial. Hyatt House Washington DC / The Wharf is the ideal spot to recharge before exploring the Wharf and all the historic must-sees in Washington, D.C.