Front Desk Guest Manager
SpringHill Suites East Rutherford Meadowlands/Carlstadt
Carlstadt, NJ

SpringHill Suites East Rutherford Meadowlands/Carlstadt

192 Paterson Plank Road

Carlstadt, NJ 07072

Telephone (201) 935-9400

Website www.marriott.com

Managed by Concord Hospitality Enterprises

All Suite
Managed By Concord Hospitality Enterprises
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Compensation: $54,000 to $58,000 per year

Description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
  • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
  • Oversee front desk operations and act as Manager on Duty when needed
  • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
  • Assist with financial reporting, budgeting, and revenue management initiatives
  • Recruit, train, and develop associates while fostering a positive, cooperative work environment
  • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
  • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

    Qualifications:

  • Previous supervisory or management experience in front office or guest services
  • Strong leadership, training, and problem-solving skills
  • Knowledge of financial procedures, hotel operations, and revenue management
  • Excellent communication and organizational skills
  • Commitment to creating a guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Wage Scale: $54000-$58000 based on experience.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    SpringHill Suites East Rutherford Meadowlands/Carlstadt

    All Suite

    All-Suite Hotel Perfectly located in the Meadowlands

    The brand new SpringHill Suites East Rutherford Meadowlands/Carlstadt hotel provides guests a new experience pairing modern design with classic comfort. Our location adjacent to MetLife Stadium, Meadowlands Racetrack and American Dream Entertainment complex make this the perfect location for business or leisure travelers. Enjoy our complimentary hot and cold breakfast buffet each morning. Let us host your small meeting in the Gotham room. Our suites feature designated living and working space as well a separate sleeping area. Room amenities include a 43' Smart TV, mini-fridge and microwave. Stay active at our Indoor pool and fitness center or relax by our outdoor firepit or pool side patio. NYC is 15 minutes away via NJ Transit with a stop located outside of the hotel. This new Bergen County hotel is 4 miles from the Meadowlands Exposition Center in Secaucus. The SpringHill Suites East Rutherford Meadowlands/Carlstadt; A little extra a lot less ordinary!