Front Desk Supervisor
SpringHill Suites East Rutherford Meadowlands/Carlstadt
Carlstadt, NJ

SpringHill Suites East Rutherford Meadowlands/Carlstadt

192 Paterson Plank Road

Carlstadt, NJ 07072

Telephone (201) 935-9400

Website www.marriott.com

Managed by Concord Hospitality Enterprises

All Suite
Managed By Concord Hospitality Enterprises
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Compensation: $21.00 to $23.00 per hour

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Handle guest mail and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer switchboard calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Handle guest safe deposits per established procedures
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Pay Range: $21-$23

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    SpringHill Suites East Rutherford Meadowlands/Carlstadt

    All Suite

    All-Suite Hotel Perfectly located in the Meadowlands

    The brand new SpringHill Suites East Rutherford Meadowlands/Carlstadt hotel provides guests a new experience pairing modern design with classic comfort. Our location adjacent to MetLife Stadium, Meadowlands Racetrack and American Dream Entertainment complex make this the perfect location for business or leisure travelers. Enjoy our complimentary hot and cold breakfast buffet each morning. Let us host your small meeting in the Gotham room. Our suites feature designated living and working space as well a separate sleeping area. Room amenities include a 43' Smart TV, mini-fridge and microwave. Stay active at our Indoor pool and fitness center or relax by our outdoor firepit or pool side patio. NYC is 15 minutes away via NJ Transit with a stop located outside of the hotel. This new Bergen County hotel is 4 miles from the Meadowlands Exposition Center in Secaucus. The SpringHill Suites East Rutherford Meadowlands/Carlstadt; A little extra a lot less ordinary!