Director of Catering & Convention Services

Raleigh Marriott City Center
Raleigh, NC

Responsibilities:

• Client Relations & Revenue Growth
• Maintain and grow key accounts through proactive outreach and high-touch service.
• Follow up on all leads and manage all tentative business to convert to definite bookings.
• Track and analyze lost business to identify trends and opportunities for improvement.
• Strategic Planning & Budgeting
• Develop the annual catering sales budget and forecasting plans in collaboration with Sales and F&B.
• Assist in setting revenue goals by market segment and average check.
• Team Leadership & Training
• Lead, train, and motivate the Catering Sales team; set team and individual performance goals.
• Ensure compliance with Concord’s Standard Operating Procedures and company policies.
• Marketing & Competitive Analysis
• Analyze competitor offerings to maintain a competitive edge.
• Provide input on advertising, promotions, and internal marketing initiatives in coordination with corporate.
• Reporting & Administration
• Prepare and analyze regular reports including revenue tracking, turndown/cancellation trends, and performance forecasts.
• Maintain accurate records, including a competition analysis binder and up-to-date catering diary.
• Participate in hotel leadership meetings, MOD rotations, and sales strategy sessions.
• Guest Engagement
• Conduct site tours and walk-throughs with prospective clients.
• Serve as a point of contact for high-profile or large-scale catered events.

Qualifications:

• Proven experience in catering sales or event management, with a strong track record of revenue generation.
• Strong leadership skills with the ability to train, coach, and manage a successful team.
• Excellent communication, negotiation, and organizational skills.
• Proficient in Microsoft Office and event management software.
• Knowledge of hospitality market trends and competitive positioning.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

“We Are Concord!”

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.