Fitness Coordinator

The Fitness Center At South Shore Harbour
League City, TX

Description

The Front Desk Memberships Coordinator serves as the first point of contact for members, guests, and visitors. This role is responsible for managing front desk operations, handling membership inquiries, and ensuring a welcoming and organized environment.

Key Responsibilities

• Member Interaction & Support
• Greet and check in members and visitors with professionalism and warmth
• Answer questions regarding membership plans, benefits, and renewals
• Assist with new member registration and onboarding
• Maintain accurate member records in the database
• Front Desk Operations
• Manage phone calls, emails, and walk-in inquiries
• Ensure reception area is clean, organized, and stocked with necessary materials
• Monitor visitor access and enforce safety protocols
• Administrative Duties
• Process payments and issue receipts for memberships
• Prepare reports on membership statistics and trends
• Schedule appointments and coordinate meeting spaces
• Handle mail, deliveries, and internal communications
• Team Collaboration
• Work closely with the Membership Manager and other departments
• Support events and promotional activities related to membership growth
• Provide feedback and suggestions to improve member experience

• Skills & Qualifications

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in office software and membership management systems
  • Customer service mindset with problem-solving skills
  • High school diploma or equivalent (some roles may prefer associate’s or bachelor’s degree)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.