Front Office Manager
Atlanta Marriott Northwest at Galleria
Atlanta, GA

Atlanta Marriott Northwest at Galleria

200 Interstate North Parkway SE

Atlanta, GA 30339

Telephone (770) 952-7900

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 400 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Compensation: $54,235 to $67,794 per year

Description

We are seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Salary Range : $54,235.30 - $67,794.13

    Why Concord?

    Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. Concord invests in associates, providing a supportive environment where you are valued and empowered to grow.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    Atlanta Marriott Northwest at Galleria

    Hotel with 400 Rooms

    Get more out of your getaway at our Cobb Galleria Hotel

    Breathtaking views, chic accommodations & an unprecedentedly convenient location are just a few reasons guests choose Atlanta Marriott Northwest at Galleria time & time again. As one of the best hotels in Marietta, GA, we put you minutes from exciting nightlife, boutique shopping & vibrant culture that Atlanta is known for. Designed with you in mind, the guest rooms at our Marriott hotel in Atlanta feature soft, pillow top mattresses, ergonomic workstations, high-speed Wi-Fi & premium Paul Mitchell bath products. Keep up your active lifestyle at one of the most modern SunTrust Park hotels with free weights & cardio machines at our state-of-the-art fitness center or cool off in our unique indoor/outdoor connecting pool. Or, catch the big game as our Marriott Atlanta hotel is the proffered hotel partner of the Atlanta Braves!