Director of Event Management

Raleigh Marriott Crabtree Valley
Raleigh, NC

Description

We are hiring an Director of Event Management!

Key Responsibilities

Leadership and Team Management

• Lead, mentor, train, and motivate the Event Management team, including Event Managers and the Group Housing Coordinator.
• Establish and monitor team and individual performance goals aligned with hotel and company objectives.
• Foster a positive, inclusive, and high-performance work environment focused on professional development and engagement.
• Ensure compliance with Concord Hospitality’s Standard Operating Procedures and company policies.
• Participate in hotel leadership meetings, Manager on Duty (MOD) rotations, and sales strategy sessions.

Event Planning and Client Management

• Serve as the primary point of contact for high-profile and large-scale conferences and catered events.
• Deliver exceptional service experiences for event planners and attendees, with the goal of securing repeat and referral business.
• Conduct site tours and walkthroughs for prospective clients.
• Build and maintain strong relationships with internal departments and external clients to ensure seamless event execution.
• Communicate clearly, professionally, and promptly with clients and internal partners across all communication channels.

Event Operations and Execution

• Manage and oversee all aspects of the event lifecycle, including pre-event planning, on-site execution, and post-event follow-up.
• Track, document, and communicate key event details, including:
• Room blocks and meeting space allocations
• Contracts, concessions, and clauses
• Event orders and Banquet Event Orders (BEOs)
• Billing details and financial tracking
• Group history, resumes, and operational reports
• Cut-off dates and critical timelines
• Ensure accuracy of records, billing, attrition reconciliation, and post-event documentation.
• Prepare, analyze, and present operational and financial reports as needed.

Operational Expertise and Collaboration

• Maintain thorough knowledge of hotel offerings, including food and beverage services, pricing, presentation, audiovisual capabilities, and event spaces.
• Collaborate with sales, catering, operations, and other departments to ensure seamless event delivery.
• Demonstrate strong organizational skills, attention to detail, time management, and the ability to manage multiple priorities effectively.

Qualifications

Required Qualifications

• Proven experience in Event Management.
• Minimum of 4–5 years of experience in a full-service hotel environment.
• Demonstrated leadership experience with the ability to coach, mentor, and develop a successful team.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office and event management systems (CI/TY or similar platforms).
• Knowledge of hospitality market trends and competitive positioning.
• Professional demeanor with a commitment to exceptional customer service.
• Reliable, punctual, and flexible to meet business demands.

Preferred Qualifications

• Experience working within Marriott-branded properties.
• Prior hospitality industry leadership experience.

Benefits and Compensation

Concord Hospitality offers competitive compensation and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• 401(k) retirement plan options
• Tuition assistance programs
• Discounted room rates at Concord-managed hotels
• Professional training, development, and career advancement opportunities

About Concord Hospitality

Concord Hospitality is committed to developing its associates at every level and fostering an “Associate First” culture that supports personal and professional growth. Built on the core values of Quality, Integrity, Community, Profitability, and Fun, Concord Hospitality is dedicated to creating exceptional guest experiences while maintaining a supportive, inclusive workplace recognized as a “Great Place to Work for All.”

Qualifications

4 - 5 years of Full Service Hotel Experience

Experience

• Required

  4 - 5 years of Full Service Hotel Experience

• Preferred

  Marriott Experience Preferred.

• Preferred

  Hospitality Industry Experience Preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.