Director of Operations - Rooms

Autograph Collection/Courtyard by Marriott Hotel
Calgary, AB, Canada

Description

OUR STORY

At the Dorian, Autograph Collection Hotel and Courtyard by Marriott Calgary Downtown, we offer three unique experiences through a team of hospitality professionals dedicated to being the best in class in everything we do.

OUR ROLE

The Director of Operations (Rooms) functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office & Housekeeping (Dual brand), Valet Parking, AYS Call Centre and Maintenance. This position works with direct reports (department heads & supervisors) to develop and implement departmental strategies, ensuring implementation of brand service strategies and initiatives, meeting all brand standards, targets both our customers’ and associate’s needs ensuring complete satisfaction, whilst focusing on growing revenues and maximizing financial performance across the entire business.

Key responsibilities include:

• Always provide the highest levels of customer service to our associates, setting an example and tone of interactions for all hotel teams.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.
• Through collaboration with department heads and supervisors, develop an operational strategy that is aligned with the brand’s business strategy and leads to its execution.
• Coach and support operations team to effectively manage all areas of the department’s business as it pertains to the financial objectives of the hotel.
• Champion both (dual) brand service visions for product and service delivery and ensure alignment amongst the Room’s department heads and supervisors.
• Develop systems to enable associates to understand guest satisfaction results.
• Review guest feedback with the department heads and supervisors and ensure appropriate corrective action is planned and taken.
• Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Create an atmosphere in all areas that meets or exceeds guest expectations.
• Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.

YOUR STORY

A seasoned professional with a minimum of five years’ experience in a Director of Rooms role within the luxury hospitality industry.

A post-secondary education in a hospitality/hotel management.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Demonstrated professionalism, sound judgment and the ability to use discretion and diplomacy while maintaining confidentiality, ethics and company standards.

Excellent organizational, follow-through and workload planning skills with the ability to juggle multiple priorities while adhering to deadlines.

An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.

Someone with a keen eye for detail.

An excellent communicator, both written and verbal, who values teamwork and collaboration.

Physically able to stand, sit, walk for extended periods of time.

Physically able to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven leader, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”