Hotel Manager (1 Year Contract)

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Description

We are seeking a dynamic Hotel Manager (Temporary 1 Year Contract) that will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Hotel Manager will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

Strategic Leadership & Brand Compliance

• Collaborate with the Hotel Executive Committee to develop and execute high‑level operational and strategic plans.
• Ensure both Hilton Homewood Suites and Hilton Garden Inn consistently meet or exceed all Hilton brand standards.
• Review operational strategies regularly and adjust tactics as needed to achieve business goals.

Team Leadership & Culture

• Inspire, lead and support all Rooms Division teams to deliver exceptional guest experiences, achieve financial targets and maintain high associate engagement.
• Share creative ideas, best practices and problem‑solving support to empower team members.
• Foster a positive, inclusive and collaborative workplace culture across all departments.
• Interview, hire, train, supervise and coach department managers and supervisors in Housekeeping, Front Desk, Maintenance and Reservations/Revenue.
• Partner with Human Resources to ensure consistent and effective performance management, coaching and disciplinary processes.
• Evaluate staff performance at 90‑day and annual intervals.

Operational Excellence

• Oversee daily, weekly and monthly property operations, ensuring strong cost controls, cleanliness, maintenance standards and overall product quality.
• Lead the creation, management and oversight of annual Rooms Division budgets, ensuring all departments operate within approved financial guidelines.
• Maintain and analyze operational data and statistical reports to support informed decision‑making.
• Develop, communicate and enforce hotel policies, procedures, priorities and administrative standards.
• Promote strong interdepartmental communication through weekly leadership meetings and coordinated activities.

Housekeeping & Maintenance Oversight

• Manage and monitor Housekeeping productivity and performance.
• Review, update and implement Housekeeping, Laundry and Houseperson checklists.
• Conduct weekly property walk‑throughs with Housekeeping and Maintenance leadership.
• Support the development and execution of a comprehensive preventative maintenance program, ensuring timely completion and accountability.
• Perform weekly room inspections with Housekeeping and Maintenance managers.

Guest Experience & Brand Programs

• Champion guest satisfaction initiatives, including Guest Relations, Make It Right and Qualtrics.
• Ensure all departments understand and consistently deliver on guest experience standards.
• Lead the implementation of Hilton programs, brand initiatives and required training.
• Oversee the daily Front Desk pass‑over report process to ensure effective communication across shifts.
• Continuously identify creative ways to elevate the guest experience and ensure consistency across all team members.

Leadership Engagement & Community Involvement

• Actively participate in hotel committees such as Blue Energy, Bright Hearted, and Health & Safety.
• Maintain strong relationships within the Hilton network, including Hilton Worldwide Sales and sister properties.
• Represent the hotel within the local community, civic groups and industry organizations.

Administrative & Organizational Responsibilities

• Assist with report preparation to support data‑driven decision‑making.
• Ensure all required brand training is completed in a timely manner.
• Uphold the professional standards of Concord Hospitality and adhere to all policies outlined in the Associate Handbook.
• Support communication and teamwork with sister properties and respond to reasonable management requests.
• Perform additional duties as assigned by the General Manager.

Qualifications: