Front Desk Clerk
The Union Hotel Flemington, a Tribute Portfolio Hotel
Flemington, NJ

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures
  • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Working knowledge of Lightspeed Property Management System a plus
  • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities
  • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Pay range: $18-$20/hr.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    The Union Hotel Flemington, a Tribute Portfolio Hotel

    Hotel with 100 Rooms

    Luxury Boutique Hotel Downtown Near Historic Attractions

    Experience a sophisticated haven that blends modern luxury with historic charm at The Union hotel. Discover spirited hotel that captures the heart of Hunterdon County with its storied past and lively present in the heart of downtown Flemington, NJ. Stylish guest rooms & suites offer comfy bedding, beautifully tiled bathrooms, 55” Smart HDTV, mini-fridge and WiFi. The lobby buzzes with community energy—cozy gathering spaces and intimate events anchor The Union in local life. Savor prime cuts at the hotel’s authentic Jersey Prime Steakhouse, where locally sourced ingredients meet culinary artistry, paired with craft cocktails from the stylish bar. Tucked above the lobby, JP’s Bar is an intimate lounge made for conversation & craft cocktails. Walk to many of Flemington’s historic places & shops. Attractions nearby include Stangl, Diamond Nation, wine vineyards, antique shops & more. The Union Hotel is ideal for history buffs, foodies & travelers seeking a chic escape in Flemington’s vibrant, walkable downtown.