Convention Services Manager
The Oaklander, an Autograph Collection Hotel
Pittsburgh, PA

The Oaklander, an Autograph Collection Hotel

5130 Bigelow Boulevard

Pittsburgh, PA 15213

Telephone (412) 578-8500

Website www.theoaklanderhotel.com

Managed by Concord Hospitality Enterprises

Hotel with 167 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $52,000 per year

Description

The Oaklander Hotel - an Autograph Collection

As Sales Team member at a Concord Hospitality property, you play a vital role in the hotel’s success. You will develop and grow hotel business through direct sales, marketing, telemarketing, direct mail, and property tours for both guest rooms and event space.

This position is designed to help manage, coordinate, and execute all details and aspects of the events and groups turned over by the Sales Department and assigned to the CSM. The CSM will be required effectively and efficiently convey all necessary information for each group and event in order to ensure the customer satisfaction.

As a Sales team member at a Concord Hospitality property, you play a vital role in the hotel’s success. You will develop and grow hotel business through direct sales, marketing, telemarketing, direct mail, and property tours for both guest rooms and event space.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Responsibilities:

  • Foster new and existing business through proactive and reactive sales efforts.
  • Deliver excellent customer service with timely responses to calls and bookings.
  • Plan and organize sales strategies while maintaining keen pricing awareness for departmental efficiency.
  • Provide thorough follow-through on details for clients and internal hotel departments.
  • Represent the hotel professionally at industry events.
  • Collaborate with third-party booking sites, Concord revenue management, and city convention centers to maximize key city-wide events.
  • Meet and exceed monthly revenue and sales call goals.
  • Document all sales activities in Delphi or similar sales systems for tracking and historical reference.
  • Act as a team player to support the overall operation and success of the hotel.

    Qualifications:

  • Proven experience in hospitality sales, preferably in hotel sales.
  • Strong communication, organizational, and negotiation skills.
  • Familiarity with CRM and sales tracking systems (e.g., Delphi).
  • Ability to work collaboratively with internal teams and external partners.
  • Results-driven with a demonstrated ability to meet or exceed sales goals.

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    The Oaklander, an Autograph Collection Hotel

    Hotel with 167 Rooms

    Rooted In History

    Relaxed luxury meets incomparable service at The Oaklander Hotel. Located in the heart of Pittsburgh’s thriving Oakland neighborhood, this Marriott Autograph Collection Hotel offers a profoundly rich cultural experience with a true sense of place. Stay and let the story unfold.