Concierge Attendant

Raleigh Marriott City Center
Raleigh, NC

Description

We are hiring a Concierge Attendant.

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge plays a vital role at any full-service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the area's best expected attractions – make their stay memorable for years to come

The Role:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide guests with information about the property and the surrounding area's amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve the guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor the club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.

Follow all company policies and procedures; ensure the uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; and protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation.

Speak with others using clear, professional language; prepare and review written documents accurately and completely; and answer telephones with appropriate etiquette.

Here are some reasons our associates like working for us:

Benefits (Full-Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package that includes medical/dental/vision plans, life insurance, short- and long-term disability options, tuition assistance, a 401 (k), discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, which we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer, ensuring we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.