Front Office Manager

The Waymark, Tapestry Collection by Hilton
Chattanooga, TN

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Key Responsibilities:

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied

• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance

• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use

• Act as Manager on Duty, supporting hotel-wide operations when required

• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists

• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams

• Produce accurate financial reports in a timely manner

• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts

• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures

• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards

• Mentor and develop management talent within the front office team

Qualifications:

• Proven leadership experience in hotel front office or guest services management

• Strong customer service philosophy and ability to foster a guest-first culture

• Knowledge of revenue management, financial reporting, and hotel operations

• Excellent communication, training, and problem-solving skills

• Familiarity with HR best practices and compliance standards

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance

• 401(k) with company match

• Tuition assistance

• Discounted hotel stays

• Extensive training and career development opportunities

• Eligibility for a performance-based bonus upon attainment of objectives

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.