Associate Relations Manager

Concord Hospitality Enterprises
Raleigh, NC

Description

Position Summary

The Associate Relations Manager serves as a trusted partner and advisor to leaders and associates by fostering a fair, inclusive, and compliant workplace. This role is responsible for managing associate relations matters, conducting investigations, ensuring adherence to company policies and employment laws, and providing proactive solutions to minimize risk and enhance the associate experience.

Key Responsibilities

• Manage all phases of associate relations investigations, including complaints involving policy violations, harassment, discrimination, retaliation, and workplace conflicts.
• Provide expert guidance to leaders on performance management, corrective action, and policy interpretation to ensure consistency and fairness.
• Partner with HR Business Partners, Legal, and Compliance teams to assess risk and recommend appropriate actions on sensitive employment matters.
• Analyze trends in associate relations cases and develop proactive strategies, training, or policy enhancements to address root causes.
• Support leaders in conducting effective workplace conversations and reviewing documentation as needed.
• Collaborate with company leaders teams to maintain a positive, productive, and respectful workplace culture.
• Manage associate relations records, ensuring documentation accuracy, confidentiality, and compliance with all applicable laws and internal procedures.
• Assist with training delivery on topics such as harassment prevention, workplace respect, and performance management.
• Participate in the continuous improvement of HR processes, tools, and systems related to associate relations and compliance.
• Occasional travel to company locations for investigations, training, or meetings.

Qualifications: 

• Bilingual proficiency in Spanish and English is strongly preferred to effectively support a diverse associate population and ensure clear, inclusive communication across all levels of the organization.

Knowledge, Skills, and Abilities:

• Strong understanding of employment law and HR best practices.
• Exceptional communication, listening, and interpersonal skills with the ability to build trust and credibility.
• Proven ability to handle confidential information with discretion and professionalism.
• Demonstrated problem-solving, conflict resolution, and analytical skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency in HRIS, case management, and Microsoft Office Suite applications.

Benefits of Working for Concord Hospitality:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Pay Range: $63,713 - $71,677

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.