Assistant General Manager

The Waymark, Tapestry Collection by Hilton
Chattanooga, TN

Description

Join the OPENING TEAM of The Waymark Chattanooga, a brand new Hilton Tapestry Collection hotel! We are now hiring an Assistant General Manager! This dynamic position will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

Responsibilities:

• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of all hotel property departments
• Maintains current licenses and permits as prescribed by local, state, and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Covers front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals
• Assists team supervisors and managers with constructive coaching and counseling
• Ensures top tier guest satisfaction scores and formulate strategies for improvement when needed
• Provides excellent customer service by being readily available/approachable for all guests
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

  Qualifications:

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
• Strong leadership and team development skills
• Excellent communication, interpersonal, and organizational abilities
• Proven track record in guest satisfaction and employee engagement
• Knowledge of hotel operations, budgets, and financial reporting
• Ability to work flexible hours, including nights, weekends, and holidays

  Benefits (Full-Time Associates Only):

• Competitive wages
• Comprehensive benefit package including medical, dental, and vision plans
• Life insurance and short/long-term disability options
• 401K options and tuition assistance
• Discounted room rates at Concord managed hotels
• Training, development, and career advancement opportunities
• Performance-based bonus eligibility

  Why Concord?

  We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

  Inspire greatness in your team

  Encourage and support team members to reach their full potential

  Create a work environment that is a Great Place to Work for ALL

  Lead with integrity, transparency, respect, and professionalism

  Care for your team, and their families

  We are Concord!

  We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

  Salary Range: $77,093-$96,366.40

  Equal Opportunity Employer

  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.