Banquet Captain

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Description

We are hiring a Banquet Captain!

The Banquet Captain plays a key leadership role in the successful execution of banquet events, ensuring seamless service and exceptional guest experiences. Responsible for supporting banquet staff, coordinating event logistics, and maintaining high standards of hospitality, the Banquet Captain serves as the primary liaison between the banquet team, kitchen, and event organizers. This role demands strong organizational skills, attention to detail, and a passion for delivering memorable events.

Responsibilities:

• Provide exceptional guest service to all customers.
• Leads the team with motivation and direction and assures that all standards of quality are in place.
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Deliver food and beverages from staging areas to guests as needed to assist the team.
• Assist other servers during peak periods in delivering food and guest requests.
• Train others on serving plated, and reception style meal services.
• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee setup, execution, and clean-up for all events.
• Perform side work to prepare for upcoming events.
• Assure all service areas are kept clean and safe at all times.

Requirements:

• 2 years of banquet experience in a high-end establishment.
• Exceptional knowledge and passion of food & beverage.
• Have an out-going personality, a polished image and exceptional communication skills; emphasis on professional, seamless guest service
• Strong discernment with a high degree of confidentiality
• Strong communication skills; supporting and encouraging a team-focused work environment
• Must be able to work flexible hours including weekdays, evenings and weekends
• Smart Serve Certification is required
• Experience using a client information database and POS system (Micros experience is a preferred asset)
• Able to lift, push and pull, and carry up to 50 lbs
• Able to stand for long periods of time

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Artificial Intelligence (AI) is not used to screen, assess and select applicants.

Salary:

$20.21 CAD/Hour