Front Office Manager
Marriott Hutchinson Island Beach Resort, Golf & Marina
Stuart, FL

Marriott Hutchinson Island Beach Resort, Golf & Marina

555 NE Ocean Boulevard

Stuart, FL 34996

Telephone (772) 225-3700

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 275 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $65,000 to $78,000 per year

Description

Concord Hospitality / Marriott Hutchinson Island Resort and Golf is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Key Responsibilities:

  • Maintain guest service as the key driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk, night audit and security operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the Director of Rooms, General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage leadership functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    * Marriott Brand Experience preferred 3+ years

    Why Join Concord?

    At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities
  • Eligibility for a performance-based bonus upon attainment of objectives

    We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Marriott Hutchinson Island Beach Resort, Golf & Marina

    Hotel with 275 Rooms

    Experience our newly reimagined beachfront resort

    Discover the newly reimagined Marriott Hutchinson Island Beach Resort, Golf & Marina, where modern and sophisticated ambiance seamlessly complements the natural allure of this captivating destination. Nestled along 200 acres of pristine shoreline, our refreshed resort is poised to redefine the art of coastal living. We offer an authentic Florida beach getaway surrounded by lush grounds, hosting curated events and various resort activities, including our celebrated 18-hole executive golf course, six pickleball courts, direct beach access, and a private marina. Envision yourself in our newly redesigned guestrooms with private balconies and astonishing views. Immerse yourself in our dining venues, whether savoring seafood or indulging in a light poolside lunch; our innovative menus are crafted to elevate your culinary journey. Boasting 30,000 sq. ft. of versatile indoor and outdoor spaces, we bring a laid-back yet refined beachside ambiance to your gatherings